Payments & refunds

Pay right in the chat with Apple Pay, Google Pay or card. No app to install, and nothing to sign up for.

Refund policy: We issue refunds only for genuine technical or network failures on our provider's end where your eSIM cannot connect and our support team cannot resolve it. Requests must be submitted within 14 days of purchase by tapping Talk to a human in the chat.

Non-refundable: Incompatible or carrier-locked devices, change of mind, and plans that have already connected or used data are non-refundable. Confirming your phone is eSIM-capable and carrier-unlocked is your responsibility before buying.

Trouble connecting? Message support right away so our team can diagnose and fix it.