No data or won't connect

Data that was working and then stopped is almost always one of these. Try them in order and test after each one.

1. Check you still have a plan

• Make sure you have a plan that covers where you are, country or regional
• If the data is used up or the days have run out, buy another. It lands on the same eSIM

2. Check your signal

• Look at the bars in your status bar. One bar means weak coverage where you are standing, and that alone can break data

3. Check your settings

• Data Roaming must be ON for the Atli eSIM. Roaming is how a travel eSIM works and it is included
• The Atli eSIM must be your data line. iPhone: Settings › Cellular › Cellular Data › Atli. Android: Settings › SIMs › mobile data › Atli

4. Airplane mode on, then off

• On for 10 seconds, then off. This drops and rebuilds the connection, and it is the step that works most often

5. Pick a different network manually

• The network you are on may be congested or having problems. Atli runs on more than one operator in many destinations, so turn off automatic selection and choose another

6. Delete the eSIM and install it again

• Do this on wifi, not on mobile data
• It resets things on the phone that the other steps cannot reach
• Your credits, rewards and data plans are not affected. The plan stays attached to the eSIM and comes back with it

Still nothing after all six? Talk to a human. When data stops and a reinstall does not bring it back, it is usually an operator problem where you are, and we need to look into it.