Can't activate the eSIM

If the install fails or throws an error, work through these.

• Get on a stable wifi connection if you can
• Check your phone supports eSIM
• Check your phone is not carrier-locked
• Turn airplane mode off if it is on
• Check whether the Atli eSIM is already installed. If it is, there is nothing left to activate
• Be somewhere with coverage, two bars or better

The two errors and what they usually mean

• eSIM not supported, or "this eSIM is not compatible with this device", almost always means the phone is carrier-locked, or your operator blocks eSIMs on it. Only they can lift that: ask them to unlock the device, then activate
• A VPN can throw the same error. Turn it off and try again before you call anyone
• Unable to activate eSIM usually means it is already installed on the device

Still stuck after those? Talk to a human and we will help.