The deal between us

1. Who we are

The Atli eSIM service runs on Telegram (@AtliEsimBot), on WhatsApp (+1 424 445 3187), and on this website. It is operated by Techlogic Solutions LLC ("Atli", "we", "us"). By using the service you agree to these terms. If you do not agree, please do not use the service.

2. What the service is

Atli sells Atli eSIMs: prepaid travel data plans delivered as an eSIM, right in the chat, provided together with our wholesale connectivity partners.

3. Who can use it

You must be at least 18 years old to use Atli. By making a purchase you confirm that you are.

4. Buying an eSIM

• The price you pay is the price shown at checkout, in US dollars, including any discount applied there. There are no subscriptions and no recurring charges; every plan is a one-time prepaid purchase.
• Payments are processed by payment providers (such as card processors, Apple Pay, Google Pay). We never see or store your card number.
• Your eSIM is delivered in the chat as a QR code plus manual activation details, normally within seconds of payment.
• Your plan's days start the first time your phone connects at your destination, or 30 days after you buy, whichever comes first. For a gift, those 30 days run from the day the recipient claims it.

5. Your device

eSIMs only work on eSIM-capable, carrier-unlocked devices. Atli helps you check your phone model and the help center explains how to verify (dial *#06# and look for an EID). Verifying device compatibility and carrier-unlock status is solely your responsibility before purchase; orders placed for incompatible or carrier-locked devices are non-refundable.

6. Using the eSIM

• When your days start. A plan's validity starts the first time your phone connects to a network at your destination. If it never connects, the plan starts on its own 30 days after purchase, or 30 days after the recipient claims a gift. Once started, the days run continuously, including days you do not use the data.
• Coverage, speed and network quality depend on the local mobile networks at your destination and can vary by place and time. We promise honest information about coverage; nobody can promise a specific speed on someone else's network.
• Plans are subject to the fair-use policies of the underlying networks. Unlimited plans in particular may be slowed after exceptional usage, as is standard across the industry.
• Use the connectivity lawfully. Do not use it to break the law of the country you are in, to send spam, or to resell access commercially.

7. Refunds

Same rules as the bot's help center:

• Technical & network faults: If your eSIM cannot connect due to a genuine network or service failure on our provider's side that our support team cannot resolve, contact support (type human in the chat) within 14 days of purchase to request a refund. We verify diagnostic logs with our connectivity partners before processing.
• Non-refundable cases: Activated or used data plans, incompatible or carrier-locked devices, change of mind, and resolvable user configuration issues are non-refundable.
• Once approved, refunds are credited back to your original payment method within 5–10 business days, depending on your bank or card issuer.

8. Credits, friend codes, gifts and promos

• Atli credits are loyalty points, earned on purchases and automatically applied as a discount at checkout (1000 credits take $1 off, from 2000 up). Each order limits how many credits it can absorb: the limit rises with the order value, and orders under $6 cannot use credits at all. Checkout shows the amount that applies before you pay. They stay valid for 12 months from the day they are earned or claimed, have no cash value, cannot be transferred or paid out, and only work inside Atli. Credit granted by a reward code runs for 12 months from the moment you claim it; the code itself does not expire.
• Discount codes (friend codes, first-order treats, promo drops): one discount applies per checkout. Friend codes apply to your first order only: if that order is under $6 the discount does not apply, no credits are awarded, and the code is used up. Drops are first-come, one per person.
• Gifts. A gift is a plan you buy for someone else, sent as a claim code. The code stays claimable for 30 days, one claim per code, and you cannot claim your own. If nobody claims it in that time, the plan is not lost and it is not forfeited: it moves to your own account, and from then it behaves like a plan you bought for yourself, starting the first time a phone connects at the destination or 30 days later, whichever comes first.
• These perks are ours to run fairly: we may correct balances or revoke codes obtained through fraud, self-dealing, or automation, and we may adjust how the programs work for future purchases. Credits you have already earned keep their promised value.

9. Fair play

Do not abuse the service: no fraudulent payments, no creating multiple identities to farm discounts, no automated scraping of the bot, no using the chat to harass our team. We may suspend service to anyone doing these things; genuine purchases stay honored.

10. The platforms we live on

The service runs inside Telegram and WhatsApp, so your use of those apps is also governed by their own terms. If a platform blocks or changes something outside our control, we will do our best to keep serving you, including on the other platform, but we are not responsible for the platforms themselves.

11. Changes and availability

We keep improving the service and may add, change or retire features. We aim for the bot to be available around the clock but do not promise uninterrupted availability; short maintenance windows and outages of the platforms or networks we depend on can happen. eSIMs you have already bought are honored regardless.

12. Our liability

Nothing in these terms excludes liability that cannot legally be excluded. Beyond that:

• The service is provided "as is". To the fullest extent permitted by law, we are not liable for indirect or consequential losses, such as missed connections, missed bookings, roaming charges from your home carrier, or lost business, arising from coverage gaps, network performance, or service interruptions.
• Our total liability for any claim is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

13. Privacy

How we handle your data is covered in our Privacy Policy, the short version: we collect only what the service requires, and we never sell it.

14. Ending things

You can stop using Atli at any time, and you can ask us to delete your data (see the Privacy Policy). We can suspend or refuse service in the fair-play cases above. Either way, eSIMs you have paid for keep working until they expire.

15. Changes to these terms

If we change these terms, we update this page and the date at the top. Significant changes get a notice in the bot. Continuing to use the service after a change means you accept the updated terms.

16. Governing law

These terms are governed by the laws of the Cayman Islands, and disputes belong to the courts of the Cayman Islands, unless the consumer-protection law where you live gives you rights that cannot be taken away, in which case those rights stand.

17. Contact

Questions or complaints: help@heyatli.com, or message the bot and ask for a human, a real person replies.